• Actively lead team of service technicians & support administration to provide industry leading support of Canadian dealer network from coast to coast
• Manage department resources such as tools, supplies, equipment and support budgetary process for team
• Respond to all internal & external customer field product complaints; determine appropriate corrective action and implementation
• Monitor contracts and warranty claims from external Respiratory Repair Centres and TAG cylinders
• Provide answers to technical questions on all product lines and solve manufacturer’s interfacing problems
• Maintain and enhance effective communications regarding individual Technician & Departmental performance as well as departmental and/or company goals
• Instruct/Train/Cross-Train and develop new and existing employees in areas such as Health & Safety, Communication, Quality & Service and repair procedures
• Facilitate creation of internal order requisitions for Customer Service, Purchasing & Distribution (CCC product)
• Maintain corporate database on repairs and provide product failure feedback
• Maintain GMP compliance and lead H&S initiatives for team
• Maintain existing and develop new Key Performance Indicators (KPI) to track repairs and costs and provide recommendations on improvements and highlighting key technical issues
• Conduct Performance Appraisals for technical support personnel in a timely fashion
• Provide positive image and support role in the implementation and execution of change
• Research and Report on repair histories of equipment to verify warranty eligibility of repair work
• Generate correct repair documents and invoice accordingly
• Travel to Corporate Head office for product training as required
• Provide support for Regulatory Affairs as needed
• Additional responsibilities as required.

• Associate degree in electronics or related field, or equivalent technical training
• 5 years practical experience, ideally in healthcare
• Minimum three (3) years supervisory experience
• Knowledge of mechanical theory and operation
• Ability to maintain composure and professionalism in all situations regarding service to customers
• Effective communication/interpersonal and problem solving skills
• Proficient in the use of computer systems
• Knowledge of quality standards to apply visual inspection
• Ability to establish credibility and be decisive while supporting organization’s overall goals.
• Ability to motivate/train others to act professionally in a high stress; fast paced team environment.
• Bilingual (French) an asset

Please email your resume to Michael Aceto: michael@prideinpersonnel.com