• Collaborates with the Clinical Information Systems Manager to ensure a consistent approach is followed within the Meditech modules.
• Manages the day-to-day operation of various clinical modules
• Co-ordinates training sessions and provides support to departmental trainers.
• Conducts training when required for Patient Care, Physician Care Manager, Order Entry, Provider Order Management and Enterprise Medical Record applications
• Provides support to the Help desk telephones and uses first level problem solving techniques to analyze and troubleshoot end user issues/problems related to the HCIS applications
• Enters customer service activities as tickets in the department’s Help Desk software
• Monitors the Help Desk tickets to resolve requests.
• Interacts with the technical staff to solicit feedback on improved usage of the network
• Provides training on HCIS systems and co-ordinates access set up for newly hired employees
• Prepares documentation for new and existing departmental system processes
• Serves as a primary contact with Meditech for service issues related to specific modules
• Ensures workload measurement is included in clinical applications following the MIS Ministry of Health Guidelines
• Conducts quality assurance audits on different aspects of the Meditech system and reports finding to appropriate personnel
• Maintains a valid and accurate training database including maintenance and synchronization of training and live dictionaries for clinical applications
• Develops and maintains training manuals for clinical applications. Validates and prioritizes user requests for systems enhancements
• Participates in the on-call rotation as scheduled, ensuring that pages are responded to in a timely fashion
• Creation of and changes to NPR and other reports using HCIS data

• Completion of a Bachelors degree in a health related field
• Demonstrated knowledge and application of adult learning principles
• Five years relevant work experience, preferably within the Health care environment
• Previous experience with providing end user computer support from an applications and device standpoint
• Strong problem solving, customer relations, telephone etiquette and organizational skills
• Strong verbal and written communication skills in the English language
• Demonstrated ability to work effectively in both a team environment, and independently
• Intermediate computer knowledge of MS Office programs, Meditech, HEAT, and SMS
• Knowledge of Ministry of Health Clinical Workload measurement tools/systems preferred
• Previous Meditech software experience preferred

email: ablack@prideinpersonnel.com
phone: 905-470-7011 X:226